We will replace or repair any defective merchandise, upon its return, within 1 year of shipment. If this situation arises, please call (914-704-3100 ext 2) or e-mail (support@tokenworks.com) us and we will issue you a Return Merchandise Authorization (RMA) number and a ship to address. Once the RMA number is assigned to you, please ship the item and all enclosures back to us in the original packaging with the RMA number clearly marked on the outside of the package. After it arrives we will inspect and either repair or replace.
This policy does not include service to repair damage to the product resulting from accident, disaster, misuse, abuse, or non-TokenWorks modification of the product.
Our goal is to satisfy our Customers… by Exchange, Refund, or Repair.
If for any reason you are less than completely satisfied with your purchase, just contact us within 30 calendar days of delivery and we will replace it, exchange it, or refund the purchase price less the original shipping cost.
Before sending back the item, the return must be authorized. Please contact us for a RMA number and a ship to address. Unauthorized returned package will be sent back without opening.
The item must be returned in the same condition as delivered with its original packing material. Return items that are damaged or missing components are subject to repair and/or replacement charges.
We encourage that the returned item be insured. We do not cover return shipping losses.
All the packages we send out have insurance; if the items were damaged in shipping, please contact us immediately.
The delivered date will be according to the Fedex or UPS tracking system.
Items authorized for return must be received within 30 days. Return of non-defective items will not be accepted after 30 days
This policy does not include service to repair damage to the product resulting from accident, disaster, misuse, abuse, or non-TokenWorks modification of the product.
We do not pay, or reimburse for return shipment, but we do cover the cost of shipping any replacement merchandise to you.
